At this moment we only offer shipping services to the USA, including US territories and Canada. Customers outside of Canada and USA please contact us before placing your order, we need to verify shipping address and shipping method in order to make sure your items are delivered on time and damage free. Any orders from outside of Canada and USA will be shipped by approved bonded courier EMS, FedEx, UPS or DHL and may require a customs clearance. All orders that are placed within Canada or USA are will be shipped directly from our US or Canadian warehouses. All US orders are tax and duty free to US consumers as long as your order does not exceed $800 value. Canadian customers will be charged sales tax based on your shipping location.
Shipping costs depend on the weight of the order, shipping method selected, shipping origin and shipping destination. This will be calculated when you checkout your shopping cart. Some products may qualify for a free shipping, check our website for any shipping promotions.
The shipping time varies depending on the shipping method chosen and your location. Normally shipping within USA takes 2-5 business days (but can be longer to remote location), shipping within Canada is a bit longer due to Canada Post ground service. The shipping methods are depending on the products purchased, availability of the products at the respective warehouses and shipping destination. The website will automatically determine the shipping methods available based on the various factors and present them accordingly in the Shipping section of the checkout process. If you have any questions, please contact us with your order number thru the contact us link or by a toll free number 1(888) -557-1939.
Returns and Exchanges:
We guarantee that the products we sell are high quality by offering an exchange policy in case of any defects, one year limited repair warranty on most tools and lifetime limited warranty on basic hand tools or other non-electrical devices. There is a limited warranty on cutting and drilling tools including a drill bits and other tools of that nature. An exchange will be processed within 3 business days after item received and inspected. The customer may be responsible for a shipping cost of a replacement item. We accept returns for refund if items are returned in new, unused condition, we may deduct shipping expenses or may charge restocking if applicable. Payment refunds will be processed to original method of payment that was used at the time of purchase.
Before returning the items please state the items that you would like to return and the reason for the return. Please contact us via contact us link for return authorization.
The shipping cost is non-refundable.
Return items must be in its original/unused condition.
Returns of damaged or used goods will be rejected unless authorized.
Used or incomplete packaging will result in a 30-50% re-stocking fee.
If the order was shipped under a free shipping promotion, original shipping fee will be deducted from the refund amount.
Our store also reserves the right to refuse returns deemed to be an abuse of our return policy.